What is The Blinds Experience and why was it created? A fresh take on the traditional process customers go through with window furnishings.
Four friends with backgrounds in window furnishings and customer relationships coming together to reimagine what a true customer-focused offering could look like.
What did people want?
Some had the same past experiences as me. Renovating my home on a very tight budget for the window furnishings, I needed unbiased advice. Instead, several salespeople turned up in their vans, with samples they wanted to sell, and ‘sold’ me on them. It felt like no one was interested in my overall home and what I wanted to achieve, or that I was not a DIY expert!
People also shared with us…
Window furnishings enhance my home, but do not make my home alone – take a holistic view, find out what I want to achieve in my home, and then how the blinds can enhance that goal.
Remove the biased sales approach, not steered into products a company is heavily promoting. Stand behind the blinds working as I expected them to.
What is the new ‘experience’ customers will receive?
1. Access to Kylee Murphy from The Style House, ensuring genuine Independent unbiased Interior help from professionals who are not employed by a window furnishings company.
2. Peace of mind from our Total Care Package – we simply call you at three, six, and 12 months after installation to check that your blinds are working as you expected or we will fix them for free.
3. Feel you are doing good in the community. We donate 5% of the value of your purchase to either of the two charities we partner with: I Have a Dream and Woman’s Refuge – you choose and we send you a certificate of your donation.
A recent customer shared: "I met with Kylee from The Style House first as part of The Blinds Experience package, and got tricks and tips for my whole home, a mirror moved here, a plant moved there, some fresh colour on my couch, streamlined my hallway and finally some superb blinds in a texture and colour that matched the mood in my home I wanted to create. I love the look of my ‘new’ home, the blinds were only one part of it.”
Touch base with The Blinds Experience team who know that the blinds are only part of it!
Call for more information: M: 021 139 2317, www.theblindsexperience.com
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February 2024